REFUND TERMS

Deposit. A 50% deposit is taken when you book. This deposit is non-refundable — it secures your date and means we turn away other bookings for that day.

Remaining balance. The remaining 50% is charged automatically to your saved card 5 days before your shoot, as authorised in your booking agreement.

Rescheduling. You may reschedule your content day once, free of charge, with at least 7 days' notice, subject to our availability. Your deposit transfers to the new date.

Cancellation. If you cancel more than 7 days before your shoot, no further payment is taken (the deposit is retained). If you cancel within 7 days of the shoot, the deposit is forfeited — but the remaining balance will not be charged, and if it has already been collected it will be refunded in full.

If we cancel. If we ever have to cancel and can't offer a suitable alternative date, you'll receive a full refund of everything paid, including the deposit.

After delivery. Because our work is a bespoke creative service, completed and delivered shoots are non-refundable. If something's wrong with your delivered content, tell us within 7 days and we'll put it right.

Questions? Email matthew@mdmmarketingltd.com.